Oracle’s Siebel CRM and OracleŽ CRM On Demand Each Named A Leader in Record-Centric Customer Service Software By Independent Research Firm
Redwood Shores, CA – November 19, 2008 News Facts Oracle’s Siebel CRM and OracleŽ CRM On Demand are each positioned as a leader in the record-centric category of Forrester Research’s October 2008 independent report, “The Forrester Wave: Customer Service Software Solutions, Q4 2008.” In Q2 2008, Forrester interviewed 29 vendors and user companies. The customer service products were segmented into record-centric, interaction-centric and process-centric categories, and they were evaluated against an average of 180 criteria and three high-level buckets: current offering, strategy and market presence. Siebel CRM scored the highest in current offering and market presence within a field of 14 total record-centric products evaluated.Supporting Quotes Forrester Research’s report states that Siebel CRM “leads with broad and deep functionality, much of which is available to users of the Oracle CRM On Demand offering. The breadth of functionality includes interaction management, field service and workflow with all customer interaction being guided by underlying entitlements and corporate relationships. Oracle Siebel is very strong across field service management capabilities – core field service and mobile in particular.” The report also states that Oracle CRM On Demand “competes with other SaaS vendors, providing faster time-to-value, good usability and lower upfront costs. Oracle CRM On Demand is innovating with new capabilities such as Social CRM (Fusion Edge applications) to increase collaboration, innovation and adoption of CRM within organizations.” “Oracle CRM On Demand and Oracle’s Siebel CRM are each taking their positions as a leader in Forrester Research’s prestigious ‘Forrester Wave,’” said Oracle Senior Vice President of CRM Anthony Lye. “Through constant innovation and unyielding dedication to investment, Oracle’s Siebel CRM and Oracle CRM On Demand each will continue to be a leader and give organizations the best choice and value for powerful customer service functionalities.” Supporting Resources
“The Forrester Wave: Customer Service Software Solutions, Q4 2008.”
Oracle CRM On DemandAbout Oracle
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.
TrademarksOracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.Contact InfoSusie Penner
Oracle
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susanne.penner@oracle.com
Wendy Allen
Blanc & Otus
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All Oracle Press Releases
All press releases Oracle issues
1er juillet 2009 : Number 1 in Middleware: Oracle Unveils OracleŽ Fusion Middleware 11g
Oracle Press Release Number 1 in Middleware: Oracle Unveils OracleŽ Fusion Middleware 11gNext-Generation Middleware Provides Organizations Foundation for Innovation Washington, D.C. - July 1, 2009News Facts Delivering a foundation for innovation to customers and partners, Oracle today (...)
1er juillet 2009 : OracleŽ Fusion Middleware - #1 in Middleware
Oracle Press Release OracleŽ Fusion Middleware - #1 in MiddlewareLaunch of Oracle Fusion Middleware 11g Provides Organizations Foundation for Innovation and Reinforces #1 Position in Middleware Washington, D.C. – July 1, 2009 News Facts As part of today’s OracleŽ Fusion (...)
1er juillet 2009 : Oracle Unveils OracleŽ SOA Suite 11g
Oracle Press Release Oracle Unveils OracleŽ SOA Suite 11gComplete, Integrated and Hot-Pluggable Service-Oriented Architecture Platform for Building Flexible, Cost-Effective IT Infrastructures Washington, D.C. - July 1, 2009News Facts As part of today’s Oracle Fusion Middleware (...)
1er juillet 2009 : Oracle Unveils OracleŽ WebCenter Suite 11g
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1er juillet 2009 : Oracle Unveils OracleŽ WebLogic Suite 11g
Oracle Press Release Oracle Unveils OracleŽ WebLogic Suite 11gIndustry-Leading Application Server Suite Strengthens Integration in Oracle Fusion Middleware 11g; Enhances Availability, Efficiency and Performance Washington, D.C. – July 1, 2009 News Facts As part of (...)
1er juillet 2009 : Oracle Unveils First Phase of OracleŽ Identity Management 11g
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1er juillet 2009 : OracleŽ Fusion Middleware 11g Provides Foundation for Innovation to World's Leading Companies and Partners
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30 juin 2009 : Oracle Launches Oracle “SaaS for ISVs” Monthly Licensing Model
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30 juin 2009 : Cambodia's PRASAC Microfinance Institution Selects OracleŽ FLEXCUBE Universal Banking
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30 juin 2009 : National Bank of Cambodia Selects OracleŽ FLEXCUBE as Banking Platform
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30 juin 2009 : Oracle Academy Continues Investment in Teacher Training in Europe With Instructors' Institute in Vienna
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29 juin 2009 : Customers are Choosing the Oracle Database Machine
Oracle Press Release Customers are Choosing the Oracle Database MachineOracleŽ Exadata Delivers Extreme Performance Redwood Shores, CA – June 29, 2009 News Facts With its extreme performance and low cost, OracleŽ Exadata is winning benchmarks against key competitors and is (...)
29 juin 2009 : Leading Analyst Firm Places Oracle in Leaders Quadrant in Three New Reports
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29 juin 2009 : OracleŽ Enterprise Manager Delivers New Application Configuration Management Capabilities
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29 juin 2009 : OracleŽ Advanced Security Encrypts Oracle Applications Data
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27 juin 2009 : Oracle Issued the Following Statement
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25 juin 2009 : Oracle Financial Services Software Leads OpRisk & Compliance Annual Compliance Software Rankings
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24 juin 2009 : Oracle Announces Availability of OracleŽ Real-Time Decisions Release 3.0
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24 juin 2009 : Oracle Delivers World Record Multi-Node Result with SPECjAppServer2004 Benchmark
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24 juin 2009 : Oracle Hosts First Global Oracle Virtual Partner Kickoff
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24 juin 2009 : Oracle Enhances XBRL Reporting Capabilities with UBmatrix, Inc.
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23 juin 2009 : Q4 GAAP Operating Margin Up to 42%; Non-GAAP Operating Margin Up to a Record 51%
Oracle Press Release ORACLE REPORTS Q4 GAAP EPS OF 38 CENTS, NON-GAAP EPS OF 46 CENTSQ4 GAAP Operating Margin Up to 42%; Non-GAAP Operating Margin Up to a Record 51% Redwood Shores, CA – June 23, 2009 Oracle Corporation (NASDAQ: ORCL) today announced that fiscal 2009 Q4 GAAP (...)
22 juin 2009 : Oracle Focuses on Health Sciences Partner Enablement, Growth, and Accreditation
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22 juin 2009 : Market Research Firm Cites Oracle as Top Software Vendor for the Life Sciences Industry
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22 juin 2009 : Oracle Named a Leader in Project Portfolio Management by Leading Analyst Firm
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22 juin 2009 : US Oncology, Inc. Turns to Oracle to Improve Patient Care with Electronic Health Records System
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22 juin 2009 : Oracle Unveils New Release of Oracle's Agile Product Lifecycle Management (PLM)
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18 juin 2009 : Oracle Buys Intellectual Property Assets of Conformia
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17 juin 2009 : SMART Technologies Standardizes on the OracleŽ E-Business Suite Release 12
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16 juin 2009 : Oracle Education Foundation Announces Winners of the 2009 Global ThinkQuest Competition
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16 juin 2009 : OracleŽ Enterprise Manager Delivers New Application Performance Management Capabilities for SOA and Portal Technologies
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16 juin 2009 : Home Box Office, Inc.Ž Implements OracleŽ E-Business Suite Release 12 to Increase Transparency and Prepare For Future Growth
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15 juin 2009 : SelectQuote Accelerates Quote-to-Issue Process and Supports Expanded Sales Volume without Increasing Operational Costs with OracleŽ Insurance Data Exchange
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15 juin 2009 : Abercrombie & Fitch Goes Live with OracleŽ Retail Suite to Support International Expansion and Growth
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12 juin 2009 : Oracle Academy Introduces IT Training Program in New Brunswick
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11 juin 2009 : Oracle Crowned ‘Software Vendor of the Year' By Leading UK Channel Magazine
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8 juin 2009 : Oracle Insurance Introduces OracleŽ Revenue Management and Billing for Insurance
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5 juin 2009 : OracleŽ Fusion Middleware Delivers World Record Dual-Node Result with SPECjAppServer2004 Benchmark on Dell PowerEdge Server
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4 juin 2009 : Leading Independent Analyst Firm Names Oracle A Global Power Seller in 2008 Banking Platform Deals
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1er juin 2009 : Oracle Delivers Distributed OracleŽ Warehouse Management
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1er juin 2009 : Oracle Extends Capabilities of OracleŽ Identity Manager
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1er juin 2009 : OracleŽ Enterprise Manager Wins Coveted EMC Partner Solution Award
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27 mai 2009 : OracleŽ Database 11g Sets New World Record For Price/Performance with TPC-C Benchmark
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27 mai 2009 : The Ottawa Hospital Transforms Procurement and Spend Management with the OracleŽ E-Business Suite
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21 mai 2009 : OracleŽ Value Chain Planning Applications Receive Highest Possible Rating in Leading Analyst Firm's MarketScope Report
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20 mai 2009 : Kraft Saves Miles and Fuel with Optimized Transportation Project
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19 mai 2009 : Oracle's Smart Grid Software to Link Utilities Operations and Consumer Access to Detailed Consumption Data
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19 mai 2009 : Leading Utilities Improve Customer Service and Enhance Billing Processes with OracleŽ Utilities Customer Care and Billing
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18 mai 2009 : OracleŽ WebCenter Suite and Oracle Universal Content Management Help Wind River Improve Customer Support, Accelerate Web Site Updates
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18 mai 2009 : Insurance House Expands Into New Market and Enables Straight-Through-Processing with OracleŽ Insurance Solutions
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18 mai 2009 : Securian Financial Group, Inc. Accelerates Speed to Market for New Products Across Multiple Lines with OracleŽ Insurance Solutions
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18 mai 2009 : CAMICO Mutual Insurance Company Automates Transactions and Expands Self-Service Capabilities with OracleŽ Fusion Middleware Solutions for Insurance
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15 mai 2009 : Bord Gáis Energy Implements Oracle Utilities Customer Care and Billing to Optimize Customer Service and Reduce Operating Costs
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15 mai 2009 : Leading Asia-Pacific Utilities Use OracleŽ Utilities Customer Care and Billing to Streamline Billing Processes and Optimize Customer Satisfaction
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14 mai 2009 : SRA Selects OracleŽ Adverse Event Reporting System
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14 mai 2009 : Gleneagles CRC Selects OracleŽ Health Sciences Applications for Strategic Clinical IT Platform
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13 mai 2009 : Star Trac Chooses Oracle Over SAP and Microsoft to Ease Global Expansion
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13 mai 2009 : OracleŽ E-Business Suite Service Applications Achieve PinkVERIFY™ Certification for ITIL v3 Compatibility
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13 mai 2009 : Bank of London and The Middle East plc Goes Live on OracleŽ FLEXCUBE Private Banking
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13 mai 2009 : OracleŽ Announces Oracle Customer Hub 8.1
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13 mai 2009 : Oracle Buys Virtual Iron
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12 mai 2009 : Oracle Announces Winners Of 2009 Oracle Academy Global Data Modeling Competition
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12 mai 2009 : Infosys Technologies and Oracle Help Weatherford International Ltd. to Transform its Operations
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12 mai 2009 : Jibun Bank Wins Prestigious Award for Best Core Banking Implementation
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11 mai 2009 : Oracle Education Foundation Launches First Project Learning Institute in the Middle East and North Africa
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11 mai 2009 : More than 1,200 Resellers Around the Globe Now Transact Business Through Oracle's VAD Remarketer Program
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7 mai 2009 : Oracle Education Foundation Partners with Professor Garfield Foundation on Literacy Initiative for K-8 Students
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6 mai 2009 : Oracle WebLogic Server Selected by Industry-Leading Customers Worldwide
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6 mai 2009 : Oracle WebLogic Server Selected by Industry-Leading Customers Worldwide
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6 mai 2009 : New Release of OracleŽ Business Intelligence Applications Certified with Oracle's JD Edwards EnterpriseOne Financial Management
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6 mai 2009 : WE Fashion Selects OracleŽ Retail Applications to Support Growth
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6 mai 2009 : Oracle and SYSTIME to Co-Develop Business Process Integration for Oracle's Agile Product Lifecycle Management (PLM) and Oracle's JD Edwards EnterpriseOne
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6 mai 2009 : New Release of OracleŽ Business Intelligence Applications Enables Organizations to Manage and Execute with Greater Business Insight and Agility
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6 mai 2009 : Expanded Capabilities of OracleŽ Business Intelligence Applications Help Organizations Improve Workforce Performance and Spend Management
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6 mai 2009 : Oracle Introduces Oracle Project Analytics to Help Organizations Better Manage Projects and Improve Performance and Profitability
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6 mai 2009 : Oracle Announces Oracle Loyalty Analytics to Help Organizations Improve Customer Loyalty and Profitability
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6 mai 2009 : Vodafone Qatar Deploys Oracle for Rapid Launch of Quadruple-Play Strategy
Oracle Press Release Vodafone Qatar Deploys Oracle for Rapid Launch of Quadruple-Play StrategyNew Mobile Operator Launches Operations in Just Six Months TM FORUM MANAGEMENT WORLD – Nice, France – May 6, 2009 News Facts Vodafone Qatar selected Oracle as its strategic (...)
6 mai 2009 : Oracle Announces General Availability of OracleŽ Communications Unified Inventory Management 7.1
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6 mai 2009 : ON Telecoms Extends OracleŽ Communications Billing and Revenue Management to Support the Expansion of its Customer Base
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5 mai 2009 : OracleŽ Enterprise Manager Adds Application Change Management Pack for Oracle E-Business Suite
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5 mai 2009 : Oracle Updates Oracle's JD Edwards World and JD Edwards EnterpriseOne Tools
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5 mai 2009 : Oracle Unveils Oracle Application Integration Architecture Release 2.4
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5 mai 2009 : OracleŽ Enterprise Manager Adds Application Management Pack for Oracle's JD Edwards EnterpriseOne
Oracle Press Release OracleŽ Enterprise Manager Adds Application Management Pack for Oracle’s JD Edwards EnterpriseOneContinues to Deliver on Top-Down Application Management Strategy COLLABORATE 09, Orlando, FL – May 5, 2009 News Facts Furthering its Applications (...)
4 mai 2009 : Oracle Extends Support Value for Customers
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4 mai 2009 : Oracle Announces Enhanced OracleŽ Beehive
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4 mai 2009 : OracleŽ E-Business Suite Release 12.1 Now Available to Help Organizations Achieve Better Business Value with New Products and Functionality
Oracle Press Release OracleŽ E-Business Suite Release 12.1 Now Available to Help Organizations Achieve Better Business Value with New Products and Functionality Latest Release of the Oracle E-Business Suite Provides Rapid Value Solutions, Global Enterprise Platform and (...)
4 mai 2009 : Oracle Previews OracleŽ Rapid Planning
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30 avril 2009 : OracleŽ Enterprise Performance Management System Introduces Prebuilt Adapter for SAP Financial Data
Oracle Press Release For Immediate ReleaseOracleŽ Enterprise Performance Management System Introduces Prebuilt Adapter for SAP Financial Data New Release Simplifies Integration of SAP Financials with Oracle Hyperion Performance Management Applications, Delivers Expanded Language (...)
28 avril 2009 : OracleŽ and LSI Deliver Breakthrough Benchmark Performance Utilizing Oracle Database 11g for File System Storage
Oracle Press Release OracleŽ and LSI Deliver Breakthrough Benchmark Performance Utilizing Oracle Database 11g for File System StorageOracle SecureFiles Running on LSI Engenio 7900 Delivers Performance and Scalability; Offers Leading Solution for Unstructured Data Management Redwood (...)
28 avril 2009 : Leading Consulting Firm Cites Rapid ROI and Significant Cost Savings in Total Economic Impact Study of OracleŽ Enterprise Manager
Oracle Press Release Leading Consulting Firm Cites Rapid ROI and Significant Cost Savings in Total Economic Impact Study of OracleŽ Enterprise Manager Oracle Results Show Risk-Adjusted Return of 124 Percent over a Three-Year Period Redwood Shores, CA – April 28, 2009 News Facts (...)
27 avril 2009 : Oracle Introduces OracleŽ Retail Data Model to Enable Insight-Driven Retail Intelligence
Oracle Press Release Oracle Introduces OracleŽ Retail Data Model to Enable Insight-Driven Retail IntelligenceStandards-Based Retail Industry Solution is Prebuilt for Oracle Data Warehouses Redwood Shores, CA - April 27, 2009 News Facts To help retailers accelerate their design and (...)
23 avril 2009 : Envista Corporation Relies on OracleŽ Database 11g with Oracle Spatial to Power Web-based Infrastructure Project Coordination Solution
Oracle Press Release Envista Corporation Relies on OracleŽ Database 11g with Oracle Spatial to Power Web-based Infrastructure Project Coordination SolutionEnvista Enables Municipalities, Utilities and Highway Agencies to Exchange and Synchronize Construction, Maintenance, and (...)
22 avril 2009 : Grupo Mexicana Deploys OracleŽ Complex Maintenance, Repair and Overhaul to Enable Increased Profitability and Competitiveness of its MRO Business Unit
Oracle Press Release Grupo Mexicana Deploys OracleŽ Complex Maintenance, Repair and Overhaul to Enable Increased Profitability and Competitiveness of its MRO Business UnitMexico’s Leading Airline Relies on the Oracle E-Business Suite Release 12 to Drive Enterprise-Wide (...)
21 avril 2009 : Oracle Extends Product Master Data Management Capabilities Through OEM Agreement with Silver Creek Systems(r)
Oracle Press Release Oracle Extends Product Master Data Management Capabilities Through OEM Agreement with Silver Creek SystemsŽCustomers Benefit From Accurate, Standardized and Enriched Product Data Across the Enterprise Redwood Shores, CA - April 21, 2009 News Facts Oracle today (...)
21 avril 2009 : Oracle Subsidiary Innobase Oy Releases New Embedded InnoDB
Oracle Press Release Oracle Subsidiary Innobase Oy Releases New Embedded InnoDBDevelopers, Device Makers, ISVs and OEMs Can Leverage Proven InnoDB Storage Engine in Embedded Scenarios for the First Time Redwood Shores, CA – April 21, 2009 News Facts Innobase Oy, a subsidiary (...)
21 avril 2009 : Partners Continue to Expand Oracle Accelerate Offerings Globally
Oracle Press Release Partners Continue to Expand Oracle Accelerate Offerings Globally Oracle Accelerate Helps Partners Expand Geographic Reach While Delivering Wider Range of Midsize Software Applications Redwood Shores, CA - April 21, 2009 News Facts As midsize organizations (...)
21 avril 2009 : OracleŽ Advanced Security Offers Integration with Leading Hardware Security Modules for Data Encryption and Centralized Key Management
Oracle Press Release OracleŽ Advanced Security Offers Integration with Leading Hardware Security Modules for Data Encryption and Centralized Key ManagementCustomers Can Transparently Encrypt Sensitive Data without Changing Applications Redwood Shores, CA - April 21, 2009 News Facts (...)
21 avril 2009 : Oracle to Demonstrate Retail Leadership and Vision at World Retail Congress 2009
Oracle Press Release Oracle to Demonstrate Retail Leadership and Vision at World Retail Congress 2009Largest Business Software Company to Address Global Retail Industry About the Business of Sustainability and Competing in Developing Markets Redwood Shores, CA – April 21, (...)
20 avril 2009 : Oracle Buys Sun
Oracle Press Release Oracle Buys Sun Redwood Shores, CA - April 20, 2009 Oracle Corporation (NASDAQ: ORCL) and Sun Microsystems (NASDAQ: JAVA) announced today they have entered into a definitive agreement under which Oracle will acquire Sun common stock for $9.50 per share in cash. (...)
15 avril 2009 : Belgian Schools Adopt Oracle Academy to Prepare Students for Business and IT Careers
Oracle Press Release Belgian Schools Adopt Oracle Academy to Prepare Students for Business and IT CareersProgram Expands to Meet Increased Demand from Universities and Secondary Schools Vilvoorde, Belgium – 15th April, 2009News Facts Universities across Belgium are rapidly (...)










































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