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Oracle’s Siebel CRM and OracleŽ CRM On Demand Each Named A Leader in Record-Centric Customer Service Software By Independent Research Firm

Oracle Press Release

Oracle’s Siebel CRM and OracleŽ CRM On Demand Each Named A Leader in Record-Centric Customer Service Software By Independent Research Firm

Redwood Shores, CA – November 19, 2008

News Facts

Oracle’s Siebel CRM and OracleŽ CRM On Demand are each positioned as a leader in the record-centric category of Forrester Research’s October 2008 independent report, “The Forrester Wave: Customer Service Software Solutions, Q4 2008.”
In Q2 2008, Forrester interviewed 29 vendors and user companies. The customer service products were segmented into record-centric, interaction-centric and process-centric categories, and they were evaluated against an average of 180 criteria and three high-level buckets: current offering, strategy and market presence.
Siebel CRM scored the highest in current offering and market presence within a field of 14 total record-centric products evaluated.

Supporting Quotes

Forrester Research’s report states that Siebel CRM “leads with broad and deep functionality, much of which is available to users of the Oracle CRM On Demand offering. The breadth of functionality includes interaction management, field service and workflow with all customer interaction being guided by underlying entitlements and corporate relationships. Oracle Siebel is very strong across field service management capabilities – core field service and mobile in particular.”
The report also states that Oracle CRM On Demand “competes with other SaaS vendors, providing faster time-to-value, good usability and lower upfront costs. Oracle CRM On Demand is innovating with new capabilities such as Social CRM (Fusion Edge applications) to increase collaboration, innovation and adoption of CRM within organizations.”
“Oracle CRM On Demand and Oracle’s Siebel CRM are each taking their positions as a leader in Forrester Research’s prestigious ‘Forrester Wave,’” said Oracle Senior Vice President of CRM Anthony Lye. “Through constant innovation and unyielding dedication to investment, Oracle’s Siebel CRM and Oracle CRM On Demand each will continue to be a leader and give organizations the best choice and value for powerful customer service functionalities.”

Supporting Resources

About Oracle

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Contact Info

Susie Penner
Oracle

+1.650.506.1973
susanne.penner@oracle.com

Wendy Allen
Blanc & Otus

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wallen@blancandotus.com

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Oracle Press Release Oracle Unveils Winners of 2008 ‘Empower the Green Enterprise’ Awards Award Showcases Customer Successes Using Oracle Products to Support Green Business Practices Oracle OpenWorld, San Francisco – September 23, 2008News Facts Showcasing its (...)

23 septembre 2008 : Oracle and ESS Join to Provide Environmental Sustainability Solutions

Oracle Press Release Oracle and ESS Join to Provide Environmental Sustainability Solutions Oracle and ESS Unite to Deliver Environmental Sustainability Information Management Capabilities Redwood Shores, CA – September 23, 2008 News Facts ESS, the leading global provider of (...)

23 septembre 2008 : OracleŽ University Enhances Live Virtual Classes with eKits

Oracle Press Release OracleŽ University Enhances Live Virtual Classes with eKitsReal-time, Interactive Online Training Supports Oracle’s Environmentally-responsible Initiatives with Electronic Course Materials ORACLE OPENWORLD, SAN FRANCISCO – September 23, 2008 News Facts (...)

23 septembre 2008 : New Oracle Content Management Integrations Enhance Enterprise Applications

Oracle Press Release New Oracle Content Management Integrations Enhance Enterprise ApplicationsIntegrated Content Management Accelerates Business Processes, Increases Information Security and Improves User Experience Oracle OpenWorld, San Francisco – September 23, 2008News (...)

23 septembre 2008 : OracleŽ Business Intelligence Suite Enterprise Edition Plus Extends Integration as Part of Oracle Enterprise Performance Management System

Oracle Press Release OracleŽ Business Intelligence Suite Enterprise Edition Plus Extends Integration as Part of Oracle Enterprise Performance Management System Tighter Product Integration and Key Enhancements Help Customers Derive Greater Value from Existing Investments in Oracle EPM (...)

23 septembre 2008 : Oracle Unveils Oracle’s JD Edwards EnterpriseOne 9.0 and Oracle’s JD Edwards EnterpriseOne Tools 8.98

Oracle Press Release Oracle Unveils Oracle’s JD Edwards EnterpriseOne 9.0 and Oracle’s JD Edwards EnterpriseOne Tools 8.98Latest Releases Incorporate Customer-Driven Enhancements; New Project and Government Contract Accounting Module Supports Complex Project Management (...)

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