Performance management is a high priority for business executives and managers. Gartner has defined the underlying concepts and drivers of performance management and identified the foundational technologies required for performance management success.

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31 août 2010 : Tracking Innovation: On the Edge of Chaos: PPM in a Complex World

Increasingly complex, interconnected organizations require an alternative approach to managing change that may fly in the face of traditional management theory and practice. This research offers PPM professionals suggestions on how to recognize and change with complex adaptive (...)

30 août 2010 : Interview With Peter Leather, Host of the SFIA User Forum

The Skills Framework for the Information Age categorizes IT skills. It is available to any enterprise, and helps align behavioral expectations and career aspirations with organizational goals. We discuss its versatility with the SFIA User Forum host, Peter (...)

30 août 2010 : PMP or PRINCE2-Certified: Solid Gold or Just Glitter?

Professional accreditation of project managers creates a storm of feeling and a fair amount of bewilderment. Many ask, "What am I getting?" with either of these major certifications. Gartner filters out the emotion and provides solid information and action advice, whatever your (...)

27 août 2010 : Best Practices for Addressing the Broken State of Backup

Backup is one of the most frequently performed storage tasks; however, the perceived level of cost and complexity is rising dramatically for an activity that has been in practice for many decades.

25 août 2010 : Research Roundup: Gartner's Everything You Wanted to Know About Program Management

For many organizations, "programs" are a challenge. Gartner has developed a collection of integrated, foundational research around program management. This Research Roundup identifies all of this research, and maps each piece against the Gartner program management life (...)

24 août 2010 : Research Roundup: Gartner's Everything You Wanted to Know About Program Management

For many organizations, "programs" are a challenge. Gartner has developed a collection of integrated, foundational research around program management. This Research Roundup identifies all of this research, and maps each piece against the Gartner program management life (...)

23 août 2010 : IT-DRM Modernization Is Driving Increased Disaster Recovery Spending

Despite economic uncertainty, disaster recovery management spending has significantly increased, especially in organizations that have initiated IT-DRM modernization projects. Between 2008 and 2010, IT-DRM spending as a percentage of data center budget rose nearly (...)

20 août 2010 : Q&A: Configuration Management Databases, From Implementation to Business Value

This research covers the questions and answers of every IT organization regarding CMDB projects, including how to justify them, and how to populate CMDBs and keep them current.

20 août 2010 : IT Cost Optimization Round 2: Strategic Shifts and Doing Less With Less

The continuing economic turmoil has helped many enterprise leaders understand that "business as usual" is not enough to meet additional cost optimization requirements. Major change and a fresh evaluation of management practices and assumptions are required to meet the challenges of 2011 and (...)

19 août 2010 : Business Change Governance Domains Encompass More Than Just IT

Business investment projects require the coordination of investment and change disciplines across business functions. Overall planning for these projects should integrate the functional, process-oriented, management and operational areas of the enterprise that can contribute to project (...)

18 août 2010 : HP's Next CEO Needs Visionary Qualities

Mark Hurd's departure is unlikely to have a significant impact on HP's mainstream business operations; however, it could impede the company's ability to surmount immediate challenges and drive new major strategic initiatives. It also presents HP with an opportunity to bring in a visionary (...)

17 août 2010 : The New Realities of IT

A new normal business environment is emerging and further erasing the lines between IT and business. IT is pressured to do it all -- innovate, drive growth, optimize costs, understand and manage risk -- and to refocus governance toward business change instead of IT supply and (...)

17 août 2010 : The New Realities of IT

A new normal business environment is emerging and further erasing the lines between IT and business. IT is pressured to do it all -- innovate, drive growth, optimize costs, understand and manage risk -- and to refocus governance toward business change instead of IT supply and (...)

16 août 2010 : HP's Next CEO Needs Visionary Qualities

Mark Hurd's departure is unlikely to have a significant impact on HP's mainstream business operations; however, it could impede the company's ability to surmount immediate challenges and drive new major strategic initiatives. It also presents HP with an opportunity to bring in a visionary (...)

13 août 2010 : Q&A: Application Development Staffing Ratios: How Many of X to Y

We receive numerous requests about how many developers to testers or how many business analysts and project managers are needed to staff application development projects. While each situation will differ, here are some starting points for the (...)

10 août 2010 : Determining How and Where Innovation Fits Into Your IT Strategy

For IT to contribute to business innovation means focusing on where the business needs to innovate most, and then weaving innovation into all three domains of the IT strategy: demand, control and supply. This research describes how and where to include innovation in your IT (...)

9 août 2010 : Why People Make Irrational Decisions, and How PPM Leaders Can Deal With It

Irrationality is universally acknowledged to play a major role in decision making in nearly every walk of life. For PPM leaders, it can play havoc daily. While it cannot be eliminated, it can be addressed. This research identifies what to watch for and how to deal with (...)

6 août 2010 : Determining How and Where Innovation Fits Into Your IT Strategy

For IT to contribute to business innovation means focusing on where the business needs to innovate most, and then weaving innovation into all three domains of the IT strategy: demand, control and supply. This research describes how and where to include innovation in your IT (...)

6 août 2010 : Initiative Value Reviews: Defining Your Review Types

IVRs engage executives with major initiatives for action. To be effective, however, the size, participants and approach for the review must match the specific initiative. Apply Gartner's IVR review "types" when constructing your own IVR review (...)

4 août 2010 : Hype Cycle for Human-Computer Interaction, 2010

3D devices and media tablets dominate the peak of this Hype Cycle in 2010, while established technologies move steadily toward the plateau. Progress of technologies in the early stages remains slow as the challenges of development and subsequent commercialization stall (...)

30 juillet 2010 : Findings: Project Managers and Business Analysts Are Key, but Limited, in Organizational Change

Based on project risk, project managers and business analysts should determine their need for a change manager.

30 juillet 2010 : Hype Cycle for Context-Aware Computing, 2010

Context-aware computing is poised to be a game changer for enterprises that want to increase customer intimacy and improve the effectiveness of business processes and collaboration, and big business for the technology and communications vendors that provide context-aware (...)

29 juillet 2010 : Improving Estimation Accuracy: Choosing the Correct Path

Many organizations want to improve their estimation accuracy by focusing on getting "better" at requirements management. There are times this works, and times it won't. We provide a framework for understanding when to improve the requirements process and when another method is a better (...)

29 juillet 2010 : Matching Estimating Models With Business Expectations

Two basic mental models can be used for estimation. Choosing the right one will set the appropriate expectations for business and application teams. Because estimates become more accurate over time, track the estimates over time.

29 juillet 2010 : Hype Cycle for Sustainability and Green IT, 2010

Sustainability and green IT remain rapidly emerging issues for IT groups and the ICT industry. While varying by sector and geography, sustainability is increasingly one of the main strategic business priorities attracting marketing attention, investment and innovation, and technology (...)

28 juillet 2010 : Case Study: Allianz Eases Project Creation and Control With Collaborative PPM Tools

An IT transformation program at Allianz sought simpler creation and review of project information to let stakeholders resolve project issues more quickly, with more timely and detailed data. Allianz implemented BrightWork's pmPoint solution, leveraging its use of Microsoft Project and (...)

21 juillet 2010 : Alternative PCCLM Delivery Models Are Emerging

PC configuration management tools have historically been difficult to install and manage. Appliance-based PC configuration life cycle management tools, as well as software-as-a-service solutions, have emerged to address this (...)

20 juillet 2010 : Selecting the Best Project Approach to Application Development and Composition

Organizations should have multiple approaches to application development and composition projects. Here, we look at four of the most common.

16 juillet 2010 : Highlights From 2010 Oracle Transportation Management SIG Meeting

Developing and, more importantly, maintaining leadership demands vision, strong execution and a track record of customer collaboration and intimacy. All these attributes were in evidence at Oracle's 2010 OTM SIG meeting.

12 juillet 2010 : Changes Under Way in Lead Management Market

Renewed interest in lead management technology and services will spur spending and growth in the segment, but users should be prepared for rapid evolution and continual change during the next three years.

12 juillet 2010 : Effective Communications: Lead Through Storytelling

Trying to engage a team? Looking to lead the organization in a new way? Interested in building commitment? Use storytelling as a tool to improve organizational effectiveness. Read on to learn more about how to tell a compelling (...)

12 juillet 2010 : Shared Services Key Initiative Overview

This overview provides a high-level description of the Shared Services Key Initiative. CIOs can use this guide to understand what they need to do to prepare for this initiative.

12 juillet 2010 : Business Value of IT Key Initiative Overview

This overview provides a high-level description of the Business Value of IT Key Initiative. CIOs can use this guide to begin improving their communication of the business value delivered by IT.

9 juillet 2010 : Plan for a Second Recession, Now

For the first time in the history of the IT industry, more than 90% of CIOs possess recent and practical experience dealing with a recession. We urge these CIOs to leverage their recent experiences by preparing their enterprises should another economic downturn occur within the next 12 to 18 (...)

7 juillet 2010 : Plan for a Second Recession, Now

For the first time in the history of the IT industry, more than 90% of CIOs possess recent and practical experience dealing with a recession. We urge these CIOs to leverage their recent experiences by preparing their enterprises should another economic downturn occur within the next 12 to 18 (...)

6 juillet 2010 : Research Roundup: 2010 IT Change Management Fundamentals

Rightsizing investments in IT change management requires addressing four key principles. This research brings together analysis focused on process policy, people, tools and best-practice guidance on measuring success.

1er juillet 2010 : The Fundamental Starter Elements for IT Service Portfolio and IT Service Catalog

Many IT organizations focus on the IT service catalog first. We recommend documenting the IT service portfolio first, then creating the catalog of standard, repeatable services.

30 juin 2010 : Determining When a Project Is Really a Project

Many organizations struggle with how to categorize their work and, therefore, govern and manage it. Not everything is or should be a project. Here, we provide a framework for determining what should be managed as a project and what should be managed in a day-to-day (...)

30 juin 2010 : Know Your Rights in IT Maintenance and Cloud Computing

Gartner gathered leading CIOs from around the world to define the rights that enterprises should expect when they consume IT maintenance or negotiate cloud computing deals. Vendors and enterprises must work together to make these rights a (...)

29 juin 2010 : The Quest for Talent: Using Job Rotation to Build Flexibility

Job rotation can be managed strategically with benefits to individual and organization alike. Individuals grow within and across career paths, opening doors of opportunity. Organizations with such programs usually retain high-potential people for longer and improve the agility of the (...)

25 juin 2010 : The Quest for Talent: Using Job Rotation to Build Flexibility

Job rotation can be managed strategically with benefits to individual and organization alike. Individuals grow within and across career paths, opening doors of opportunity. Organizations with such programs usually retain high-potential people for longer and improve the agility of the (...)

22 juin 2010 : Revitalizing Recognition Programs

Recognition is one of the most underutilized yet most impactful reward vehicles available to IT organizations. This research provides direction for IT leaders on how to refresh a low-cost recognition program that can drive higher employee engagement when done (...)

18 juin 2010 : Gartner Fellows Interview: Joseph Zubretsky, Aetna's Chief Financial Officer

During the same week Congress was finalizing its debate on the largest health insurance industry overhaul in U.S. history, we had the opportunity to interview Joseph Zubretsky, CFO of America's third largest healthcare insurer, (...)

17 juin 2010 : Using Gartner's IT Market Clock to Build a Business Case for Divestment

One of the most critical decisions in IT divestment is timing. We describe how Gartner's IT Market Clock can be used in determining the best timing for divesting IT assets.

16 juin 2010 : Gartner Fellows Interview: Joseph Zubretsky, Aetna's Chief Financial Officer

During the same week Congress was finalizing its debate on the largest health insurance industry overhaul in U.S. history, we had the opportunity to interview Joseph Zubretsky, CFO of America's third largest healthcare insurer, (...)

15 juin 2010 : Improving PC Power Consumption in Windows 7

Windows 7 introduces new features and improvements to the overall power efficiency of PCs. Organizations must investigate how to leverage these new capabilities as part of a green-computing initiative.

14 juin 2010 : The 2010 Gartner Scenario: The Current State and Future Directions of the IT Industry

Enterprise IT budget growth for 2010 is near 0% over 2009's severely reduced IT spending levels. Thus, business unit competition for new IT investments and projects will remain exceptionally intense, especially in North America and Europe, for the rest of 2010 and well into (...)

14 juin 2010 : We Are Not Spock: Why Logic Loses in Change Management

If an organization were formed of logical, emotionless automations, change management would be easy. That's not the case, though, and failing to take into account the culture, mental models and organizational stories could mean failure for your change management (...)

14 juin 2010 : CPM Suite User Survey 2009: Customer Experiences With CPM

Gartner's recent customer survey on the use of corporate performance management suites provides insights into how customers approach, implement and perceive vendors' abilities to deliver the capabilities required of a CPM solution.

11 juin 2010 : Sample IT Satisfaction Questions

It is important to set specific objectives for each IT satisfaction survey. No single survey can meet all needs.

10 juin 2010 : Oracle Provides First Megavendor Entry for Financial Governance

Oracle enters the financial governance market by providing a disclosure management and close management solution.

4 juin 2010 : What Is the Penalty for Complexity in Application Portfolios?

Complexity in application portfolios cripples agility and is costly in other ways. Here are some ways to highlight the impact and to begin to drive improvements.

4 juin 2010 : What a World-Class IT Innovation Charter Should Contain and Why You Need One

IT innovation initiatives should define what success looks like and how to achieve it. One way to do this is to create an innovation charter that defines the scope of the innovation effort, success metrics and goals, among other things. This research describes what a great charter (...)

1er juin 2010 : Executive Summary: Mergers and Acquisitions: Integration Without Tears

Mergers and acquisitions (M&As) are a major challenge for CIOs and IT, where conventional leadership and management techniques can often fall short. With M&As on the rise, and IT's integration role more critical than ever, it pays for CIOs to build their M&A integration capabilities using (...)

28 mai 2010 : Internal Partner Scorecards Make Business Partners' Contributions Visible

The IT organization is often highly scorecarded, yet IT cannot deliver value without the participation and performance of the rest of the business. CIOs should make this participation more visible.

28 mai 2010 : A Gartner Fellows Interview With Ping An Technology's President and CEO, Lo Sai Lai

Ping An Group aims to be China's biggest integrated financial services firm. Lo Sai Lai, head of Ping An Technology, told Gartner that to achieve this "IT should aspire to create more value for the business side, and the business side needs to see more of the value that is being created for (...)

27 mai 2010 : Internal Partner Scorecards Make Business Partners' Contributions Visible

The IT organization is often highly scorecarded, yet IT cannot deliver value without the participation and performance of the rest of the business. CIOs should make this participation more visible.

25 mai 2010 : E-Discovery Project Overview, 2010

Electronic discovery is the process of finding or learning something previously unknown in a corpus of electronically stored information. Because most business information is in electronic format, IT will be needed by the legal department to assist in e-discovery (...)

24 mai 2010 : Round-Table Discussions Examine Critical Information-Sharing Issues for Defense Organizations

Round-table discussions and survey results from recent Gartner Symposiums revealed key information-sharing challenges, priorities and findings for defense organizations.

20 mai 2010 : How CIOs Can Introduce and Set the Scope for Context-Aware Computing Initiatives

CIOs must be able to properly scope, build organizational IT competence, and foster business awareness to assess and take advantage of context-aware computing.

20 mai 2010 : PDWare Moves Into Early Mainstream of PPM Software

PDWare5 offers resource management, portfolio management and project management, all in one easy-to-use toolset with a browser or Excel interface. It might be "just right" software for small organizations.

18 mai 2010 : Case Study: Megane Two One Uses a Little Bit of Technology, a Whole Lot of Management Innovation

Megane Two One is a chain of opticians in western Japan. Its success in a highly competitive market dominated by large players arises from a radical management approach based on culture to replace hierarchy and profit.

17 mai 2010 : Determining the Length of a Project's Warranty Period

All projects should have a warranty period as part of the project plan. This allows the project team to assign resources to stabilize the software in production once it's been delivered.

17 mai 2010 : Beware the Emerging Role of the Project Analyst/Manager

Planning the definition of requirements is the first step of overall project planning. Because functional requirements documents are the product of business analysis, planning the requirements phase involves the business analyst in project management, or vice (...)

14 mai 2010 : The Program Life Cycle

Program work needs to be organized and staged. Program complexity and organizational culture drive approaches to work and change. Here, we provide a foundational program life cycle that organizes work into the stages of transition to startup, startup, execution and transition and (...)

14 mai 2010 : Case Study: Investment Management Process Delivers Better Business Cases

Australia's state of Victoria has instituted a game-changing approach to decision making related to strategy development, project shaping and prioritization that can overcome some of the governance challenges that beset many organizations (...)

13 mai 2010 : How to Interpret the 2010 IBM Global CFO Study

This research will help organizations understand how to interpret and leverage the 2010 IBM Global CFO study.

13 mai 2010 : Findings: April 2010's Cash Pile Problem Is IT's Opportunity

In April 2010, we saw multiple indicators of a mounting cash pile in many businesses. More-entrepreneurial-style IT leaders should bid to put some of that money to work in business enablement.

11 mai 2010 : How to Interpret the 2010 IBM Global CFO Study

This research will help organizations understand how to interpret and leverage the 2010 IBM Global CFO study.

10 mai 2010 : Best Practice Guidance for Problem Management Metrics

IT organizations need to define, monitor and report on process metrics to optimize investments in problem management and root cause analysis, and to drive continuous improvements.

10 mai 2010 : Best Practice: Executing Release Management With Change and Configuration Management

In developing a comprehensive plan for change, configuration and release management, many organizations have paid insufficient attention to release management.

10 mai 2010 : Selection Criteria for Data-Subsetting Technologies

The need is growing for tools that simplify the creation and loading of subsets of production data driven by application complexity and integration, regulatory and security compliance, and business velocity. Gartner has developed criteria to assess the capabilities (...)

30 avril 2010 : Australian Government ICT Workforce Plan Marks Policy Shift

The Australian whole-of-government information and communications technology workforce plan seeks to grow the ICT workforce and reduce the number of contractors. The plan marks a significant change in government policy.

29 avril 2010 : Align KM Projects with a 'Single Best Answer' or Collaborative Analysis Approach

Individual knowledge management projects need to either focus on providing the single best answer to specific questions, or on creating a collaborative process for delivering collective, valuable insights. Depending on the focus, different technologies and processes will be (...)

28 avril 2010 : 2010 Gartner FEI Technology Study Research Collection

The 2010 Gartner Financial Executives International Technology Study provides the CFO view of technology in the enterprise. Using this insight, financial executives can better leverage technology and establish partnerships with the IT organization to develop a technology (...)

26 avril 2010 : Outsourcing & Vendor Management Summit

26 avril 2010 : Gartner Outsourcing & Vendor Management Summit

26 avril 2010 : Conference Polling Shows IT Organizations' IT Operations Management Tool Spending Prioritization

Results from interactive polling surveys conducted at Gartner's 2009 Data Center conference reveal that IT organizations continue to address key IT initiatives by investing in IT management tools.

21 avril 2010 : Cool Vendors in Human Capital Management and Employee Performance Management, 2010

Nimble, new HCM vendors are taking advantage of technology improvements to solve challenging HCM issues.

21 avril 2010 : Evaluate Budgeting Solutions Separately From GL and Other Finance Systems

Finance users evaluating core financial management applications often specify budgeting as part of their requirements. We explain why budgeting systems are not part of general ledger and other core financial management applications, and need to be evaluated in a separate, but linked, work (...)

21 avril 2010 : Findings: Surviving Eyjafjallajokull; Reinforcing the Need for Disaster Recovery Planning

The volcanic eruption in Iceland is just the latest crisis. IT leaders should demonstrate leadership and flexibility over consumer-oriented solutions and support the business, but use this opportunity to re-examine their performance and disaster recovery plans once the immediate crisis has (...)

20 avril 2010 : Solutions for Profitability Modeling and Optimization Prove to Be Strategic for Finance Groups

There is a combination of stand-alone and CPM suite solutions that offer packaged functionality for PM&O.

16 avril 2010 : Introducing the Gartner Business Pattern Framework

Gartner's Business Pattern Framework provides IT and business leaders with a technique and a tool to explore future-state strategic scenarios, as well as to help guide operational decisions based on current-state and future-state (...)

15 avril 2010 : Introducing Hybrid Thinking for Transformation, Innovation and Strategy

Hybrid thinking is an emerging "discipline of disciplines" for taking on "wicked problems" in business transformation, innovation and strategy.

14 avril 2010 : Introducing the Gartner Business Pattern Framework

Gartner's Business Pattern Framework provides IT and business leaders with a technique and a tool to explore future-state strategic scenarios, as well as to help guide operational decisions based on current-state and future-state (...)

13 avril 2010 : Gain a Foundation in Design Thinking to Apply Gartner's Hybrid Thinking Research

Design thinking is foundational to Gartner's new research on hybrid thinking. Business and IT leaders need to understand design thinking when applying hybrid thinking to wicked problems across hyperconnected business environments.

13 avril 2010 : Introducing Hybrid Thinking for Transformation, Innovation and Strategy

Hybrid thinking is an emerging "discipline of disciplines" for taking on "wicked problems" in business transformation, innovation and strategy.

9 avril 2010 : Cool Vendors in Business Process Management, 2010

Innovative vendors are exploring compelling new BPM directions, such as enabling self-adapting processes, providing frameworks to help BPO providers improve client demand management and using BPMS platforms as a foundation for next-generation applications. Here, we highlight five such (...)

9 avril 2010 : Eight Business Capability Modeling Best Practices

Business capability modeling can be a powerful technique for improving the communication and collaboration between enterprise architecture, business, and IT people. Clients can increase their success and impact by understanding their peers' common best practices and (...)

9 avril 2010 : 2010 Gartner FEI Technology Study: The CFO as Technology Influencer

The 2010 Gartner Financial Executives International technology study reveals the relationship of IT to the finance organization today and finance's perception of IT.

9 avril 2010 : Cool Vendors in PPM Method, 2010

Many organizations spend too much time focused on developing a customized project and program methodology. We've selected four vendors that can provide solid solutions that are better, faster and less expensive than most organizations can achieve (...)

8 avril 2010 : Gartner CEO and Senior Business Executive Survey, 2010: The CFO Viewpoint

The majority of CEOs and CFOs responding to the Gartner 2010 CEO and Senior Business Executive Survey clearly indicated that the journey to returning to sustainable business growth begins this year.

8 avril 2010 : The 'Lights-On' Portfolio, but How Many Lights?

Almost everyone knows what a "lights-on" portfolio is. There is, however, little agreement on how many lights and how bright the lights need to be. Use the three scenarios in this research to find the right mix of activities and services for your (...)

8 avril 2010 : 2010 Gartner FEI Technology Study: CFOs Green Light IT Investment

The 2010 Gartner Financial Executives International technology survey shows that 86% of organizations are making strategic IT investments in areas that indicate potential competitive advantage and transformation. This percentage is consistent with findings from the 2009 (...)

8 avril 2010 : 2010 Gartner FEI Technology Study: The CFO's Perspective on ERP

This research provides the results of the 2010 Gartner FEI Technology Study on senior financial executives' perspectives on ERP and business application satisfaction levels, plans for implementation/upgrades and strategies.

6 avril 2010 : Gartner CEO and Senior Business Executive Survey, 2010: The CFO Viewpoint

The majority of CEOs and CFOs responding to the Gartner 2010 CEO and Senior Business Executive Survey clearly indicated that the journey to returning to sustainable business growth begins this year.

6 avril 2010 : Research Overview: Gartner CEO and Senior Business Executive Survey, 2010

Our survey of U.S. and U.K. CEOs and other senior business executives reveals how they see things as the planning fog of the Great Recession starts to clear. The implications for IT are generally positive and sometimes surprising, pointing to some real opportunities for progressive (...)

3 avril 2010 : Comparing Gartner's CEO and CIO Surveys: CEOs Already Working on Growth, CIOs Still Working on Efficiencies

The Gartner CEO and Senior Business Executive Survey and the Gartner CIO Survey have recently published, providing a unique opportunity to compare and contrast the viewpoints of CEOs and CIOs at the same point in time.

2 avril 2010 : Solutions for Scorecards and Strategy Management

Strategy management is gaining momentum as a key component of the corporate performance management market. A combination of stand-alone and CPM suite solutions offers packaged functionality for scorecards, key performance indicator reporting and initiative (...)

1er avril 2010 : Findings: March 2010 European Strikes Foreshadow IT Service Challenges Ahead

A recession leads to labor tension. When disputes arise, your logistics, utilities and staffing can be disrupted. CIOs should think ahead now, in case recent strikes signal a general rise in industrial discontent.